90-Day Limited Warranty
Whitebox Service warrants all repairs and parts free of defects in materials and workmanship for a period of 90 days from the date of purchase. If the unit should malfunction, it must be returned to LIFETIME SERVICE center, Whitebox Service’s parent company, for evaluation and all costs of shipping shall be the responsibility of the customer. LIFETIME SERVICE center will diagnose within 1 business day from receipt. Upon examination by LIFETIME SERVICE, if the unit is found to be defective it will be repaired or replaced at no charge. Whitebox Service’s warranty (provided by LIFETIME SERVICE) does not apply to defects resulting from any action of the customer, including but not limited to mishandling, physical damage, liquid damage, repair by someone other than LIFETIME SERVICE or unauthorized modification. In addition, warranty is VOID if customer performs any software modifications not limited to restore, updating software, downloading unauthorized or unapproved software, viruses, malware, spyware, or attempts to modify any software that has been installed by LIFETIME SERVICE or the manufacturer. This warranty is non-transferable.
Limitation of Liability
Repair or replacement of this product, as provided herein, is your exclusive remedy. Whitebox Service and LIFETIME SERVICE shall not be liable for any indirect, incidental, or consequential damages, including, but not limited to, lost data, lost revenues, downtime, damage to property, and third-party claims, arising out of any theory of recovery, including warranty, contract, statutory or tort. Regardless of the term of any warranty, in no event will Whitebox Service’s or LIFETIME SERVICE’s total cumulative liability exceed the purchase price of the device or service. Use of the device is at your own risk.
Repair Time and Delivery
Whitebox Service and LIFETIME SERVICE will make reasonable efforts to deliver repaired equipment within the estimated time of delivery, but does not guarantee that a repair will be completed within a specific period of time. Whitebox Service and LIFETIME SERVICE reserve the right to refrain from providing the repairs or services ordered and instead refund customer’s payment at its sole discretion.
You recognize that LIFETIME SERVICE is an independent, third party repair company and that having your device repaired or worked on by LIFETIME SERVICE may void any manufacturer warranty or ability to utilize insurance providers. Whitebox Service and LIFETIME SERVICE will not be responsible for any warranty that is considered void after repair services by LIFETIME SERVICE have been rendered.
Like any repair provider outside the original manufacturer, LIFETIME SERVICE does not always have access to original equipment manufacturer (OEM) parts.
You recognize that after any service is performed, the damaged parts that are replaced during service become property of LIFETIME SERVICE. Upon payment to Whitebox Service or LIFETIME SERVICE for any repair or service, you forfeit any claim on the damaged parts that were replaced during the repair.
If service involves transferring information or installing software, customer represents that customer has the legal right to copy the information and agree to the terms of the software license, and customer authorizes LIFETIME SERVICE to transfer the information and accept such terms on your behalf in performing the service at your instruction.
You acknowledge and agree that you are solely responsible for all content that you make available through the device. Accordingly, you represent and warrant that: (i) You either are the sole and exclusive owner of all content that you make available through the device or you have all rights, licenses, or permissions, consents, and releases that are necessary to grant to the rights in such content, as contemplated under this Agreement; and (ii) neither the content nor your posting, uploading, publication, submission, or transmittal of the content or use of the content (or any portion thereof) on, through, or by means of the device or otherwise will infringe, misappropriate or violate any third party’s patent, copyright, trademark, trade secret, or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
Payment for Service
Payment in full for repairs and services must be rendered prior to shipment of device back to customer. A non-refundable repair deposit may be required for parts that require a special order to be placed.
Liquid Damage Repairs
You understand that due to the nature of liquid damage, a device that may arrive in “working” or “partially working” condition with liquid damage present, may not work after the diagnostic is performed. Liquid causes corrosion and rust on many components, which can result in reduced device functionality after disassembly and re-assembly.
You understand that if a device is operable upon arrival it is recommended that you back up the device before shipping it to be diagnosed. Neither Whitebox Service nor LIFETIME SERVICE is responsible for any data loss/ non-working devices after a diagnostic is performed in the presence of liquid damage.
Computer Virus Removal, Operating System Reinstall, and Data Backup
You understand that during a virus repair or removal, LIFETIME SERVICE uses a multitude of software tools to remove any malware present in the device.
You understand that due to the nature of many viruses (which infect not only the Operating System, but also user files) LIFETIME SERVICE CANNOT guarantee that 100% of your files will remain intact. There exists the possibility of having to delete documents, music, pictures, applications, and any other data that have become infected.
You understand that LIFETIME SERVICE CANNOT guarantee malware removal through software alone. If it is the case that LIFETIME SERVICE cannot safely remove the virus entirely, you will not be charged for the virus removal service, and Whitebox Service or LIFETIME SERVICE will notify you about performing a reinstall of the operating system from a clean installation.
You understand that LIFETIME SERVICE WILL NOT back up any user created file.
You understand that if an operating system reinstall service is performed, LIFETIME SERVICE provides a factory installation with no additional software installed except for primary hardware drivers. Any Software installation, including Anti-Malware (free or paid-subscription), is the responsibility of the customer.
You understand that LIFETIME SERVICE CANNOT install a different operating system than what is provided by the unit’s manufacturer, or provided by the customer. Customer represents that LIFETIME SERVICE has the legal right to use the operating system, and has agreed to the terms of the software license.
Collection and Use of Personal Information
Cameras are used to assist in loss prevention and to protect the valuable internal and customer belongings while your unit is at LIFETIME SERVICE Center.
Accessing Data on Customer Devices
As part of our required diagnostic testing, certain applications containing customer data (such as camera, dial pad and messaging applications) may need to be accessed to thoroughly test the device’s functionality. This process is essential to ensuring we have done our due diligence in repairing your device to the best of our ability. This information is never intentionally exposed in any way and will not be mishandled or sold to third party companies for any purpose. LIFETIME SERVICE will never transfer or copy data on a customer’s device to any other equipment without customers express consent or unless the operation is required to complete the services requested by the customer.
Customer agrees that prior to LIFETIME SERVICE servicing of any customer equipment, it is customer’s responsibility to: (1) backup all data, software, information, or other files stored on any electronic storage device; and (2) remove all memory cards, compact disks, DVDs, or other media from customer’s product, as applicable. Except as expressly provided for herein, neither Whitebox Service nor LIFETIME SERVICE shall be liable under any circumstances for any loss, disclosure, alteration, or corruption of any data, software, information, files, memory cards, compact disks, DVDs, film, or other media.
When an order is placed on WhiteboxService.com, it is implied that the customer has consented to this policy and all its attributes.