Complete Reverse Logistics

Our company has set in place the regulated systems needed to produce results and provide our clients with reverse logistics solutions tailored to specific needs. We offer Relationship Management including complete call center activity from the first call through service request conclusion and customizable technical phone support, Parts Inventory and FulfillmentRepair including component level repair process attaining less than 3 day turnaround time, Shipping with transportation options including 3-leg process, Advanced or Quick Exchange for shipping exchange when a defective unit is received, Refurbish by creating B-stock inventory from defective units as well as Package-Label-Return to ship refurbished units to distribution centers, Replace with new or B-stock units, Re-Pack including quality control to classify returns to create inventory for re-sale, and Recycling, as we are a certified NYSDEC drop off facility.

Included Services:

» Asset Recovery
» Returns Management
» Fraud Protection
» After-sales Support
» Call Center Management
» Customer Product Triage
» Pick, Pack, Ship Distribution
» Warehousing and Fulfillment